Terms and Conditions
By entering this site you agree to abide by the terms and conditions of use thereof. The placement of an order online indicates your acceptance of these terms and conditions.
Making a Purchase
Making a purchase could not be easier. Just browse our site, and add any items that you wish to buy into the shopping basket. By submitting your order you are offering to buy goods and allowing us to use your personal details for the purpose of supplying those goods. We will only pass your details onto the people who we may subcontract out to do the delivery.
All online orders are confirmed by email. We will contact you by e-mail or telephone regarding any delivery delays or security issues.
We do try to keep the website up to date so that items on the website are in stock. Sometimes items sell out really quickly, when this happens we try our best to offer alternatives or let you know when they will be back in. We know this can be really frustrating and are working hard to stop this occurring. We will endeavour to deliver goods within the times stated but goods are subject to availability and some delays are out of our control. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.
Credit Card Security
At MR & MRS TOY LTD, all online purchases take place safely, using the latest internet security technology to protect our customers. All transactions are encrypted using Secure Socket Layer (SSL) technology. We accept orders only from web browsers that can use SSL technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.
We do not store credit card details nor do we share customer details with any 3rd parties.
You can pay for your order using the following Visa, MasterCard, Delta/Connect, Maestro, American Express and PayPal. All card payments are authorised at the point of ordering which will require the cardholders full details including name, address and telephone number. These must match the exact details registered with the card user.
Although we will do our best to ensure the accuracy of all the information within this web site, we shall not be liable for damages of any kind resulting from the use of this site.
If a product is advertised at an incorrect price due to a typographical error or a supplier error we reserve the right to refuse or cancel an order whether or not said order has been confirmed. In such a case we will make you aware of this and a full refund will be given, if required (Errors and Omissions accepted). All prices are shown in pounds sterling and are inclusive of VAT.
We deliver our UK parcels using Royal Mail; all parcels require a signature on delivery.
Please allow 10 days for delivery of your order. We aim to dispatch orders within 2 working days, however dispatch can be subject to availability and could take up to seven working days. You will be informed if we are experiencing any delays or are unable to fulfill your order for any reason. During our sale period, delivery times can increase due to a larger volume of orders. We cannot guarantee stock availability of sale products.
For any further delivery queries, please give us a call on 0203 8138690 or email email@example.com
Next Day Special Delivery
To ensure that your order will be shipped via next day delivery, please place your order by 12 noon the day before the item is to be delivered. During sale periods we are not always able to offer the next day delivery service but will inform you if this is not available.
Orders placed over the weekend or public holidays will not be processed until the following working day which can add one more day to delivery times.
Please note, if an order is placed on a Friday we cannot guarantee delivery on a Saturday where orders are to be shipped to a business address. This is a UK based service only.
Please contact us if we can be of any assistance. E-mail firstname.lastname@example.org or call us on 0203 8138690 between 9am - 5pm Monday to Saturday.
At MR & MRS TOY LTD we are proud to offer a fast and efficient online shopping service. If for any reason you are dissatisfied with the service you have received, please contact us. We do need to know if things do go wrong so we can continue to improve.
E-mail email@example.com between 9am - 5pm Monday to Saturday. Letters can be sent to: MR & MRS TOY LTD Help, 16 Herons Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU. United Kingdom
Returns Policy & Cancellation Rights
If you find that any product you have ordered is unsuitable, don’t worry, we have a flexible returns policy and are very happy to help you choose something else - email us at firstname.lastname@example.org or call us on 0203 8138690 between 9am - 5pm Monday to Saturday.
We are happy to offer a refund on any full price items returned to us in perfect condition within 14 days of receipt of order with proof of purchase. Sale items may be refunded within 7 days of receipt of order if they are sent back in perfect condition with proof of purchase. After 7 days of receipt of order, sale items can only be returned in exchange for a credit note if they are sent back in perfect condition within 14 days of receipt of order with proof of purchase.
Faulty items may be returned at any time. This does not affect your statutory rights.
For a refund, fill in the returns form you received with your delivery and include it in the parcel with the item(s) that you are returning. Goods are returned to MR & MRS TOY LTD at your own expense. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded post. Always retain proof of postage.
Send the parcel to: MR & MRS TOY LTD Returns, 16 Herons Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU. United Kingdom
Items can also be returned direct to this address.
Items received that are not in perfect condition, or are not deemed faulty, will be returned to you, at your cost. Money will only be refunded once we have received the item.
Cookies are small pieces of data stored on the web browser on your computer. Any web server (including this one) may:
1. Store one or more cookies in your browser;
2. Request your browser to transmit this data back to the web server; or
3. Request your browser to transmit a cookie that has been stored on your browser by another site within the same internet domain.
This website may store cookies on your web browser in order to improve service for you on your subsequent visits to this website.
By using cookies, web sites can track information about visitors' use of the site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want.
Your privacy is taken very seriously at MR & MRS TOY LTD. We also want to use this great technology to treat you as real customers in the old fashioned sense of the word. We have drawn up these brief guidelines so that you know your information is secure. However, Internet technologies are rapidly evolving so these guidelines are subject to change.
We ask you to supply the following information during the ordering process: - name - mailing address - email address - telephone number - credit card details (credit card details are not stored on our servers but are obviously necessary for payment) - we may ask for some demographic information for user profiling in aggregate form.
We use this information for the following purposes: - to send you the product that you have bought. - to charge you for the product. - to send email or conventional mail to you, after you have purchased a product. - to let you know by email of new ranges and services that have come in. - to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.
Upon request, we will remove you from our email or catalogue mailing lists. Simply write to email@example.com with 'unsubscribe' in the subject field.
In addition we may employ HTTP cookies: - to recognise users. - to track individual shopping baskets through the ordering process.
We are not responsible for the content or the privacy policies of Web sites to which this site may link.
For further details on the privacy of your information email firstname.lastname@example.org or else call us on 0203 8138690 between 9am - 5pm Monday to Saturday.
Company information MR & MRS TOY LTD is registered in England Company No. 09801554. We operate under UK law.
Registered address 16 Herons Gate Trading Estate, Paycocke Road, Basildon, Essex SS14 3EU. VAT Number GB 248 3069 93